Total Access Agent Frequently Asked Questions
Total Access Agent is an older version of Total Visual Agent. Total
Access Agent was designed for Microsoft Access 97 and earlier. This page
covers FAQs for Total Access Agent. For additional resources, visit:
FAQs: Installation and Initial Use
Questions
To reinstall Total Access Agent (for Access 97 and earlier),
follow these steps:
- Make a copy of
your settings database (TAAGNT16.MDB or TAAGNT32.MDB, located in your
installation directory).
- Uninstall Total Access Agent.
- Move the database that you created in Step 1 to the directory where
you intend to install Total Access Agent.
- Total Access Agent will detect the existing settings database the
first time you run the Total Access Agent Manager program, and it will
import your settings.
This error occurs with older versions of Windows, and means
you do not have the minimum Windows service pack installed.
Total Access Agent requires Service Pack 5 (or higher) for
Windows NT 3.51, and Service Pack 2 (or higher) for Windows NT 4.0.
This issue can occur for several reasons:
- The user does not have the full permissions needed to do work over the
network, or on specific databases. Please see your Network Administrator
to obtain any needed privileges, or permissions to have full rights to
the database or network.
- You have the executed the Agent Monitor prior to opening the Agent
Manager. Please ensure that you run the Agent Manager at least once
before running the Agent Monitor.
If your organization or email provider offers an
SMTP service that allows relay, configure Total Visual Agent to use that.
Many internet service providers, including Gmail, allow access to SMTP
servers.
The following topics on the Total Access Emailer
FAQ page may help you find an SMTP server that is available to you:
If you do not have access to an existing SMTP server that
allows relay, Windows 2000, XP Professional, and 2003
include it for free. Refer to the help topic "Error Alert
Mail Settings" for details about installing and configuring
an SMTP server.
Note that Windows Vista does not include an SMTP service.
Details are provided under this Total Access Emailer FAQ:
To run your Events, you must have them enabled. Be sure that "Enable
Event" is checked (on the Schedule Status form).
You can always tell which event is going to fire next by looking at the
"Next scheduled activity" field on the Monitor or Service Control Manager.
Actions within each event are executed in the order in which they are
listed in the Manager portion of the application. In Total Access Agent, the
actions are listed in a List Box in the Manager portion of the application.
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Visual Agent Page
