Frequently Asked Questions: Ordering from FMS

• Does FMS offer a money back guarantee?
• What payments do you accept?
• Is the online ordering process secure?
• What do I get in my order?
• How does Electronic Software Download (ESD) work?
• What are the shipping charges?
• Do you offer educational discounts?
• Do you have international distributors?

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Does FMS offer a money back guarantee?

Yes. We want to make sure you are happy with our products and offer a 30-day money back guarantee. This is available when you purchase with a check or Visa, or MasterCard credit card.

For purchases with American Express or Discover cards, a 3% fee is charged since those cards do not refund their fees when we issue credits.

Read our Quality Promise for more information!

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What payments do you accept?

Payments may be made by:

• Credit card (American Express, Discover Card, MasterCard, and Visa)
  
• Check
• Approved Purchase Orders
• Wire Transfer

Purchase Orders

Although FMS reserves the right to deny purchase orders on a case-by-case basis, FMS generally accepts purchase orders from Fortune 500 companies, Government Agencies, Non-Profit organizations, and existing customers in good standing. We can only accept purchase orders from companies within the United States. Copies of Purchase Orders must be emailed (sales@fmsinc.com), faxed (703-448-3861), or mailed to us, and they must include your shipping and billing addresses, and phone numbers. Terms are NET 30.

All international orders must be prepaid by check, credit card, or wire transfer. We require that all international payments be received prior to shipping our products.

Wire Transfer

In most cases, wire transfers are excepted only for orders over $1,000.

Please contact us for our account and ABA routing numbers for wire transfers.

Please note that wire transfers often take several business days to clear, and we cannot ship orders until we receive a confirmation from our bank.

COD (Cash on Delivery)

FMS does not accept payment by COD.

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Is the online ordering process secure?

Yes. Our website is completely secure and private. Our site uses SSL encryption to ensure the security and confidentiality of your order. Additionally, we employ 128-bit encryption and authentication. If you prefer, you do not need to provide any payment information on the order form. Simply include all your information except the payment details, and we will call you for the payment information. Or you can simply phone in your order.

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What do I get in my order?

All FMS software is available via electronic download. Most products are also available physically with a CD and professionally printed user manual for a nominal shipping and handling fee.

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How does Electronic Software Download (ESD) work?

All orders are reviewed by our customer service staff. Our office hours are 9 AM-5 PM EST and orders are usually processed throughout the day. However, due to unforeseen circumstances and for orders after hours, we suggest that you allow one business day for ESD delivery.

Your download instructions are emailed to you with a link, download ID, password, and serial number. Simply follow the link and you can download the software immediately. Make sure the fmsinc.com domain is classified as a safe sender in your Junk Mail and SPAM filters.

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What are the shipping charges?

All customers receive electronic software downloads (ESD) automatically. The physical product is shipped by Priority mail from the US Postal Service. These are the costs and shipping options:

* Minimum price adjusted for actual cost based on country and weight

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Do you offer educational discounts?

At this time, we offer a 10% educational discount to those who have an email address using the school domain.

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Do you have international distributors?

FMS has many international resellers around the world.

More questions about FMS? See our General FAQ page