When you visit our web site, our server records your IP address and information about your browser version. This is the default behavior of web server software, and we use this data to fine-tune our site to make it easier to navigate and more helpful to our customers. Our server does not automatically record your email address, name, or any other information about you as a visitor.
When you sign up for My FMS, we ask for your contact information. The minimum required information is:
If you request a catalog to be mailed to you, we need your mailing address. You may also provide your phone numbers.
When you sign up, we store a cookie on your computer. This cookie allows our server to identify you when you return and makes it easier and quicker to access all content on our web site. The cookie contains the email address you registered with and a user ID number unique to you. Other parts of our site require cookies--if your browser has cookies disabled, you may not be able to use the full functionality of the site.
Our web pages have tracking code for Google analytics and Add This links to simplify social media sharing. We do not provide those organizations any information you provide to us.
When you install our software, the setup program asks for your name, organization, and serial number. If the program involves online activation (either during the setup or the first time you run it), that information is transmitted to our activation server as part of the approval process. That information is not shared outside FMS.
Most FMS software includes an error log mechanism to assist our technical support department in solving problems. If an error occurs while running FMS software, the software writes a text file to your disk. This text file contains information about the error. When you contact our support team, we may ask for this file. The personal information in this file is limited to the name, organization, and serial number you entered when you installed the program. The error log mechanism does not send this information to FMS or any other organization--it simply writes the text file to your computer's hard disk. For some programs, if an error occurs, non-personally identifiable information may be transmitted to our online error logger indicating a crash occurred. The more detailed error log can only be transmitted by you.
If an error occurs with a trial version, the program may transmit the error information with your email address to our online error logger.
Some FMS software packages include a feature to Check for Updates. This feature pings our website to determine if there is a newer version for your software. This feature only transmits information about the product and currently installed version (build) number. No other information is transmitted.
When you order directly from us, we gather and store information necessary to process your order. This includes your contact information, purchase items, payments, returns, questions, and other related data.
Credit card information is processed in accordance with PCI Compliance requirements through our processor.
Your purchases are recorded to provide you with the software to download/ship and activate. The information is also necessary to provide technical support and product upgrades.
When you order directly from us, you are automatically registered.
If you purchase our products from a third party, you can register by contacting us.
Registration information is entered into our customer and support databases.
When you request support, you may provide personal information such as your contact information, emails, phone calls, screenshots, code, databases and other information related to your issue. This information may be used by our customer service, technical support, development, testing, management, and other team members to address your request.
This information is kept for internal purposes only and never shared outside our organization.
We may provide your information to other firms contracted to deliver services on our behalf. These firms may include, but are not limited to, organizations involved with credit card processing, shipping, emailing, order fulfillment, printing, accounting, banking, language translation/services, etc. These organizations are required to keep FMS information confidential. Your information may also be disclosed as required by the government or a court order.
FMS uses cloud services like Microsoft Azure to host our web site and databases. Terms with those organizations prevent their people from seeing data in our databases except in extreme cases, and only if we grant them specific permission to do so.
FMS does not share customer email addresses or purchase history with other organizations.
From time to time, FMS may share mailing addresses with other organizations that provide products or services related to software development. We feel that most of our customers would benefit from receiving mailings and free offers from such organizations. Examples include free magazine samples, related product information, etc. When such sharing occurs, the mailing addresses are provided through a bonded third party mail house for one time use. You may opt out of this by requesting your information not be distributed in this manner.
You may, at any time, change your personal information. Our email newsletters have links at the bottom to update your profile information and/or remove yourself from our list. You can also contact us directly.
If you purchase our software, that information is permanently stored to provide you with the product(s), support, accounting, and other related services.
Data stored on our systems is archived with our standard backup processes. We do not purge historic data from archive files that are no longer connected to our systems.
Last updated May 25, 2018. Previous update December 9, 2011.
"Thanks! FMS products are extremely powerful, unbelievably stable, great timesavers, easy to learn, and an absolute pleasure to work with!"
Alison Balter, Book Author, Trainer, Consultant