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View all FMS products for Microsoft AccessMicrosoft Access Resource Center

 

"I want to praise your support staff for being very helpful and friendly. Technical support was extremely helpful and gave me much more information than your average support person ever does. Thank you. " 
- Nora L.
 
  

 

Total Visual SourceBook, Total VB SourceBook, and Total Access SourceBook
Frequently Asked Technical Support Questions

All SourceBook Products


Total Visual SourceBook


Total VB SourceBook


Total Access SourceBook


All SourceBook Products


What version of SourceBook do I need? What versions of Access/Office/VB does SourceBook support?

Check the Product Compatibility Chart for version information for all of our products!


Can I try Total Visual SourceBook before I buy it?

Download the Trial Version to try Total Visual SourceBook before you buy it.

Also, remember that FMS products come with a 30-day money back guarantee, so you can buy with confidence!


I get a 'User defined type not defined' error when I use your example code.

This issue can occur when all of the code from the module "Code" tab, and all of the example code from the "Example" tab has not been placed in the code window. Please ensure that you are exporting all of the code, and then using the example code. Also, when exporting the code, you will be shown on some modules "Other Dependencies." These should be References set in the code. If you are using the trial version, you will not have access to most of the code which is in the full version of the product. Please ensure that there is code in the "Code" tab of the module prior to exporting.

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Total Visual SourceBook


Using Total Visual SourceBook 2000, I receive Error Number : -2147221231, "Automation error, ClassFactory cannot supply requested class" when I import code.

Unfortunately, we have been able to reproduce this issue in certain environments using Total Visual SourceBook 2000. To work around the issue, create a new class or module and cut and paste the appropriate code (rather than using the Import feature).

This issue has been resolved in the latest version of Total Visual SourceBook, which supports Visual Basic 6, Access/Office 2000, and Access/Office XP. For information on upgrading to the latest version, please contact our Sales department:

Email: Sales@fmsinc.com
Toll Free:  (866) 367-7801
Local:  (703) 356-4700

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I'm using Total Visual SourceBook 2000, and I can't get the CXMLTreeView sample to work properly.

This issue has been resolved in a service release for Total Visual SourceBook 2000. Please download and install the latest version of our product at the following URL:

http://www.fmsinc.com/free/updates/index.html

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I'm using Total Visual SourceBook 2000, and I get Error 424, "Object required" when I try to load an SCE file.

This issue has been resolved in a service release for Total Visual SourceBook 2000. Please download and install the latest version of our product at the following URL:

http://www.fmsinc.com/free/updates/index.html

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Using Total Visual SourceBook 2000, I get error 3061, "Too Few Parameters," when I create a new item.

This issue has been resolved in a service release for Total Visual SourceBook 2000. Please download and install the latest version of our product at the following URL:

http://www.fmsinc.com/free/updates/index.html

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Using Total Visual SourceBook 2000, I receive error 429, "ActiveX component can't create object," when I import code.

This issue has been resolved in a service release for Total Visual SourceBook 2000. Please download and install the latest version of our product at the following URL:

http://www.fmsinc.com/free/updates/index.html

Please also ensure that you have IE 4.01 or higher installed.

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Total VB SourceBook


The CEncryption class is not working properly when encrypting a string and the password length is smaller than the string.

This issue has been corrected in a later release of Total VB SourceBook. We strongly encourage you to make sure that you have stayed current with our updates. Updates for most of our products can be found on our Updates Page.

If after applying the latest update you are still encountering errors, then please let us know, so that we can be of further assistance.

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The CEncryption class is not un-encrypting the string I passed it correctly.

There is a new procedure that better allows strings to be used in the class by using the code for EncryptStringAscii instead of EncryptString.

We strongly encourage you to make sure that you have stayed current with our updates. Updates for most of our products can be found  on our Updates Page.

If after applying the latest update you are still encountering errors, then please let us know, so that we can be of further assistance.

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Total VB SourceBook is not importing all properties and methods from a class or module.

This problem has been corrected in a service release of Total VB SourceBook, available at:

http://www.fmsinc.com/free/updates/index.html

Please note that the code you are trying to import into Total VB Sourcebook must be able to compile, and it must be Visual Basic code. Other code such as C++ or QBasic, etc., cannot be properly imported when using the Import functionality of the product. Our Product attempts to parse through Visual Basic code and then import it appropriately into the product. If the code is not VB code or does not compile in VB, issues like this may occur. We recommend copying and pasting each individual procedure into the product if you want to see the non-Visual Basic procedures individually. If that is unimportant to you, or if you just want to store the code so you can find it in the future, we recommend copying and pasting the entire code into one procedure.

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When I run Total VB SourceBook, I get an out of memory error, but I have plenty of memory!

We apologize that you have encountered this issue. Unfortunately, this issue is a Microsoft related issue that we have no control over. Here is the problem:

The version of Jet and DAO are not in sync. Some possible causes of this are as follows:

  1. You may have or have had Microsoft Beta software on your computer. For instance, Microsoft Office 2000 installed improper versions of these files. If this is the case, please remove any Beta products you may have using the recommended methods of removal from Microsoft.
  2. You may have had an application installed on your machine that upgraded one components but not the other. Our application only installs version 3.5 and never overwrites newer version of this file. Please ensure that any applications you have recently installed have not done this to you.

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Total Access SourceBook


Sometimes the buttons on the SourceBook 97 browser disappear temporarily.

This problem can happen if you have installed later versions of the Microsoft common controls OCX than the version shipped with SourceBook 97. The version installed with Visual Basic 5.0 can cause this to happen. We have an updated version of the SourceBook 97 browser available which fixes this problem. Click here to download this version.

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