Healthcare.gov is a Technological Disaster
October 1, 2013
FMS President Luke Chung visited the
Healthcare.gov web site the
first day it launched to get a price quote for his family based on
the Affordable Care Act (Obamacare). He quickly discovered the
website was poorly designed, poorly developed and seemingly
He wrote a blog
Healthcare.gov is a Technological Disaster about his experience
which became a rare, non-partisan technical
assessment of the website. It garnered social media attention from
many news organizations, which led to an article in the New York Times,
followed by national news coverage on CBS, CNN and Fox News! He was
even asked to educate the House Energy and Commerce Committee on how
the project could have gone so sideways. Then provided a formal
testimony to the
House Homeland Security Committee.
For clips of all the media coverage, visit
Media Coverage for Changing the National Discourse on Healthcare.gov
Here are some of the clips:
9th: Morning CBS News Broadcast
After being quoted in the New York Times, the CBS News crew
visited our office that afternoon. Luke was included in the next
morning's national broadcast of CBS News.
Read the text or watch the video in
Obamacare website looks “like nobody tested it,” programmer says
“It wasn’t designed well, it wasn’t implemented well,
and it looks like nobody tested it,” said Luke Chung, an online
Chung supports the new health care law but said it was not the
demand that is crashing the site. He thinks the entire website needs
a complete overhaul.
“It’s not even close. It’s not even ready for beta
testing for my book. I would be ashamed and embarrassed if my
organization delivered something like that,” he said.
Situation Room with Wolf Blitzer
The following day, Luke was then featured in an article on CNN entitled
Obamacare glitches known ahead of time? Brian Todd came
by the office to learn more about the challenges Luke encountered and
the web site actually crashed while he was showing it.
News with Peter Doocy on October 11
ObamaCare website neither fast or easy? Peter stepped
through the site and struggled to even get a user name. Then Luke made
a few comments.
“It’s written as if it were created by people who had
never created a database web application before…This can be fixed in
a very short period of time, and it wouldn’t necessarily be that
Sean Hannity TV and Radio Shows
Luke spoke on Sean Hannity's radio show and was then invited to join him on his
TV show recorded in New York City on October 24, 2013. Watch this lively 4 minute interview:
The Healthcare.gov Web Site is a Technological Disaster
"It's just an awful website...As I was using it, the system kept crashing on me. And as soon as it
started crashing, I was like 'Oh, my God, this system is not ready for prime time.' The types of
crashes I was experiencing had nothing to do with too many users. It was just bad...They had
developers who I sensed had never been paid to create software before. It was really amateurish. It
looks like it was their first job...The programming was really bad; it looks like it wasn't tested, and
even if they had programmed it properly and tested it, the design was wrong. So it really didn't matter
whether they did it right...They haven't thought through the buying process...$200 million at $200
an hour is a million man hours, 500 man years. How did they have time to use 500 man-years? Or triple that, 1500 man years..This is just filling out a paper form
and getting a subsidy...It shouldn't be that complicated."
December 4, 2013
Appearing with David Kennedy, Luke Chung discusses how the Healthcare.gov web site should have cost less and been designed with security up front.
"This does not need to be a Silicon Valley space project...None of these contractors are ever held accountable for delivering such crap"
More videos and radio shows with Sean Hannity
MSNBC Chris Jansing Show
On October 24th, a relatively lengthy eight minute interview where Luke evaluates
the existing system and points out the problems with federal
contractors. Chris Jansing does a nice job challenging some of his
"It’s just an awful web site"
An article by Paul Bremmer commenting on my interview including a
complete transcript of the conversation:
Software Expert Slams Healthcare.Gov On MSNBC: ‘This Really
Shouldn’t Be That Difficult’
On the Record with Kimberly Guilfoyle
On November 26th, Luke appeared on Greta van Sustern's show for
the second time. Kimberly Guilfoyle was substituting for Greta who
was on vaction.
Fox & Friends: Live Interview with Clayton Morris
On November 30th, over Thanksgiving vacation in Sarasota,
Florida, Luke had a one-on-one live interview with Clayton Morris for four minutes
discussing how large government contractors profit from delivering
systems that don’t work: “If we follow the
money, we’ll see the stink in the system…Too Big to Fire”
ObamaCare: Mistake or moneymaker?
News Nation with Tamron Hall
Luke appeared on a panel with three others for a live interview
discussing the relaunched Healthcare.gov web site.
He tried to explain how software works to better understand the
expected 1% error rate since software either works or doesn't. Do
they expect 1% of the people to crash for unknown reasons or do they
know certain situations will always crash and only expect 1% of the
people to do that? Frankly, we don't understand how anyone develops
software with expected failure rates like this.
Noah Rothman comments about his appearance in
Tamron Hall Interrogates Tech Expert After He Criticized Supposed
‘Improvements’ to ACA Site
KABC Radio Los Angeles (AM 790): McIntyre In The Morning
October 11, 2013: Luke Chung comes on to talk about the root cause of Obamacare’s
website hick-ups… (7 minutes)
Ross Fire Show on KIRO Radio Seattle
October 11, 2013: Here’s Luke's interview with Dave Ross of Ross Fire on KIRO Radio, a
CBS Radio station in Seattle:
expert’s take on the ineptitude of Obamacare online
Database expert Luke
Chung has suddenly become an expert on the failings of the
Obamacare computer system, all because it kept crashing as he
tried to get a quote. Dave Ross and Luke go in depth on what Luke
found after he dug into it (stunning ineptitude) and how he could
fix it easily for a fraction of the cost. Whether you’re a geek or
not, you’ll enjoy this fascinating conversation.
This is Luke's most in depth interview on the HealthCare.gov website. It
includes his experience meeting with the House Energy and Commerce
Committee staffers on Thursday, ways to improve the system, and
how the Affordable Care Act can help FMS and other small