Healthcare.gov is a Technological Disaster
October 1, 2013
FMS President Luke Chung visited the
Healthcare.gov web site the
first day it launched to get a price quote for his family based on
the Affordable Care Act (Obamacare). He quickly discovered the
website was poorly designed, poorly developed and seemingly
He wrote a blog
Healthcare.gov is a Technological Disaster about his experience
which became a rare, non-partisan technical
assessment of the website. It garnered social media attention from
many news organizations, which led to an article in the New York Times,
followed by national news coverage on CBS, CNN and Fox News! He was
even asked to educate the House Energy and Commerce Committee on how
the project could have gone so sideways.
Here are some of the press videos:
9th: Morning CBS News Broadcast
I was included in the national morning broadcast of CBS News.
Read the text or watch the video in
Obamacare website looks “like nobody tested it,” programmer says
“It wasn’t designed well, it wasn’t implemented well,
and it looks like nobody tested it,” said Luke Chung, an online
Chung supports the new health care law but said it was not the
demand that is crashing the site. He thinks the entire website needs
a complete overhaul.
“It’s not even close. It’s not even ready for beta
testing for my book. I would be ashamed and embarrassed if my
organization delivered something like that,” he said.
Situation Room with Wolf Blitzer
Luke was featured in an article on CNN entitled
Obamacare glitches known ahead of time? Brian Todd came
by the office to learn more about the challenges Luke encountered and
the web site actually crashed while he was showing it.
News with Peter Doocy on October 11
ObamaCare website neither fast or easy? Peter stepped
through the site and struggled to even get a user name. Then Luke made
a few comments.
“It’s written as if it were created by people who had
never created a database web application before…This can be fixed in
a very short period of time, and it wouldn’t necessarily be that
KABC Radio Los Angeles (AM 790): McIntyre In The Morning
Luke Chung comes on to talk about the root cause of Obamacare’s
website hick-ups… (7 minutes)
Ross Fire Show on KIRO Radio Seattle
Here’s my interview with Dave Ross of Ross Fire on KIRO Radio, a
CBS Radio station in Seattle:
expert’s take on the ineptitude of Obamacare online
Database expert Luke
Chung has suddenly become an expert on the failings of the
Obamacare computer system, all because it kept crashing as he
tried to get a quote. Dave Ross and Luke go in depth on what Luke
found after he dug into it (stunning ineptitude) and how he could
fix it easily for a fraction of the cost. Whether you’re a geek or
not, you’ll enjoy this fascinating conversation.
This is Luke's most in depth interview on the HealthCare.gov website. It
includes his experience meeting with the House Energy and Commerce
Committee staffers on Thursday, ways to improve the system, and
how the Affordable Care Act can help FMS and other small