Frequently Asked Questions
This document is designed to answer general questions about FMS. If your
question is not answered in this document, please email
info@fmsinc.com.
 FMS is committed to creating high quality products. We want you to be
satisfied with our products and believe you will discover their usefulness
when you try them. FMS offers a 30-money back guarantee on all FMS products
when purchased with a check or Visa/MC credit card*.
Read our Quality Pledgefor more
information!!
* Purchases with American Express and Discover card are subject to a 3%
processing fee since those cards do not refund their fees.
You can view our product catalog and fliers
online. We also have a catalog we can mail you upon request.
We'd love to hear from you! Email, call, or visit us. Information
on our Contact Us page.
FMS products are not required and do not have ECCN
certification.
Since FMS products do not provide encryption and they work
within the confines of a host platform (e.g. Microsoft Access,
Microsoft Office, SQL Server, Visual Studio, and Visual
Basic 6), FMS products are not subject to export
restrictions. For more information on ECCN, please see the following URL:
http://en.wikipedia.org/wiki/Export_Control_Classification_Number
For information on the ECCN certifications held by
Microsoft products, visit: http://www.microsoft.com/exporting/matrix_a.htm
Check the Product Compatibility Chart
for all the version information you need!
We offer demos for several of our products! Visit our
demos page for details. If we don't have the demo you need, remember our
30-day money-back guarantee!
Runtime Licenses are royalty-free, distribution licenses that allow you to
incorporate our program into your own applications for distribution to
people who do not own our program. For most of our products with this
feature, a programmatic interface is available to let you run the product
without the user knowing it is there. You can then distribute a small
runtime library or file with your application to as many users as you want.
The exceptions are our source code products (Total Visual SourceBook and
Total .Net SourceBook) where you embed the source code directly into your
projects.
You may not distribute the entire FMS application to
others. Runtime Licenses are contracts between the
developer and FMS. Your programs must be
substantially different from our program, and you
support your users. FMS does not provide technical
support to your users.The following products
include a runtime license:
FMS is committed to providing professional support of all our products.
We offer free access to our on-line FAQ and newsgroups. Bug reports, feature
requests, suggestions, or general pre-sales questions related to our
products are always available at no cost.
Additional maintenance plans are available to provide subscribers with
enhanced technical support. This is the best way for you to stay current
with the rapidly changing technologies that impact project development, and
to ensure you are getting the maximum return from your software investment.
Please note that only the registered user of a product may receive
technical support. You can
register online
today, or contact us if you have any questions:
Orders generally ship within one business day after you place your order.
Products can be downloaded with a physical version shipped to you (Shipping
Costs
apply).
For additional questions related to ordering, visit our
FAQ page for Ordering.
|
Microsoft
Access Resource Center
